Expires 1 month from now
Team Member, Retail Sales
full-time
Lagos
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Job Summary
The ideal candidate is expected to apply pro-active, methodical and innovative working practices to identify and develop renewable business opportunities, create and maintain strong client relationships, market and sell a range of financial products across investments, stockbroking and estate planning, whilst providing best advice and a quality service.
Job Details
KEY RESPONSIBILITIES
Business Development:
• Identify new business opportunities and cross-sell financial products and services products across investments, stockbroking and estate planning.
• Develop strategies and go to market approaches to acquire new relationships and significantly grow the funds under management through digital initiatives.
• Collaborate with other business segments to deliver comprehensive solutions to clients.
Client Relationship Management:
• Build and maintain strong relationships with retail clients.
• Ensure excellent client service delivery and quick resolution of client-related issues
• Provide personalized financial advice and solutions tailored to client needs.
• Conduct regular portfolio reviews and performance assessments.
Client Service Excellence:
• Ensure the highest level of client satisfaction and loyalty.
• Address and resolve client issues and concerns promptly.
• Monitor client feedback and implement improvements
Requirements
COMPETENCIES, SKILLS & ABILITIES
• Sound knowledge of investment products and markets and ability to apply this knowledge
• Experience in retail financial services and a proven track record in a Sales or target driven environment.
• Excellent interpersonal and communication skills to effectively uncover and resolve complex customer and employee issues.
• Excellent communication skills, common sense, and an empathetic ear
• Relationship management skills.
• Ability to manage multiple priorities.
• Good appreciation and working knowledge of office productivity tools.
• Competitive drive and achievement-oriented
• Motivation to learn, sell, and grow
• Good computer skills
• High degree of self-confidence
QUALIFICATION & EXPERIENCE
• Bachelor’s degree in finance, Business Administration, Economics, or a related field. A master’s degree or relevant professional certification (e.g., CFA, CFP) is preferred.
Experience
• Minimum of 2 years of experience in wealth management or asset management, with a focus on retail clients.
• Proven track record in client relationship management and business development.
Other Requirements
• Strong knowledge of financial markets and investment products.
• Excellent communication, negotiation, and presentation skills.
• High ethical standards and a commitment to maintaining client confidentiality
About Company
ARM Holding Company Limited
Asset & Resource Management Company Limited (ARM) was founded in 1994 as an asset management firm.We provide a broad range of unique wealth creation services by offering traditional asset management services as well as alternative investments through our private funds business. ARM currently manages total assets of circa N540 billion. Over the last twenty years, we have built a strong reputation both locally and internationally through in-depth, high-quality research, investment management expertise, and value-adding products and services. Our clients range from corporations to private and public institutions and include high net-worth investors and small savers.